Startseite Bürger:innen-Informationen Über den Notruf Notruf für Gehörlose

Notruf für Gehörlose

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Notruf für Gehörlose

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Für Gehörlose Menschen ist es natürlich schwierig bis unmöglich über ein normales Telefonat Kontakt zur 112 oder 110 aufzunehmen. Deshalb gibt es einige alternative Wege.
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Notruf-App Nora

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Die Notruf-App Nora (NotRufApp) soll gerade für Menschen mit Behinderungen eine zusätzliche Möglichkeit bieten einen Notruf abzusetzen. Nora ist die offizielle Notruf-App der Bundesländer.

Mit Nora erreichen Sie direkt die zuständigen Einsatzleitstellen von Polizei, Feuerwehr und Rettungsdienst – genauso, als würden Sie die Notrufnummern 110 oder 112 anrufen.

Mehr zu Nora erfahren Sie hier.
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Notruf per Fax

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Wenn Sie ein Fax an die 112 schicken, kommt dieses digital bei uns in der Telefonanlage an und kann von den Mitarbeiter*innen abgelesen und in einen Einsatz umgewandelt werden.

Faxvorlagen für Notfälle

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Hier finden Sie weitere Vorlagen in weiteren Sprachen Notfall-Telefax-Vorlagen (notfall-telefax112.de)

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Notruf über Tess-Relay

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Tess-Relay ist ein Dienst, der zwischen zwei Seiten vermittelt. In diesem Fall zwischen Menschen mit Gehör und Menschen ohne Gehör. Die Frauen und Männer von Tess übersetzen die Zeichensprache oder Schrift von gehörlosen Menschen in gesprochene Sprache für die Rettungsleitstellen.

Wie funktioniert es?

  1. Gehörlose Menschen können sich auf ihrem Smartphone, Tablet, Videotelefon oder Computer mit Webcam die Tess-App installieren
  2. Bei einem Notfall rufen sie die Hotline von Tess an. Der Dolmetscher fragt Sie, welchen Notruf Sie wünschen, z. B. Polizei oder Rettungswagen und nach Ihrem Aufenthaltsort. Sie werden umgehend mit der Notrufleitstelle verbunden.
  3. Der Dolmetscher stellt den Vermittlungsdienst kurz vor und nennt den Namen.
  4. Es wird nun signalisiert, dass das Gespräch beginnen kann.
  5. Informieren Sie die Notrufleitstelle über folgende Dinge:
    1. Wo ist der Notfallort?
    2. Wie sind Sie erreichbar?
    3. Wer ruft an?
    4. Was ist passiert?
    5. Warten auf Rückfragen! Die Rettungsleitstelle legt auf!
  6. Während des Telefonates übersetzt die Dolmetscherin zwischen Person und Notrufleitstelle das Gespräch.
  7. Wenn das Gespräch mit der Notrufleitstelle beendet wurde, wird anschließend auch die Verbindung zum Dolmetschdienst beendet.

Hier geht es zum Tess-Dienst
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Quellen und weiterführende Links

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